Course Overview
• Developing Emotional Intelligence
• Time Management
• Stress Management
• Conflict Management
• Work-Life Balance
• Aspiring Managers' Program
• Critical Thinking
• Creative Problems Solving
• Presentation Skills
• Assertiveness and Self-Confidence
• Supporting Internal Customers
• Business Ethics
• Business Etiquette
• Customer Relationship Management &
Customer Delight
• Dealing with Difficult, Rude, and
Anxious Customers
• Winning Customer Trust
• Negotiation Skills
• Effective Communications Skills
• Art of Persuasion
• Active Listening Skill
• Objection Handling
• Probing - Knowing your Customer